Responsible Gaming at gt89
We believe gambling should always be fun, safe, and in control. Discover the tools and guidance gt89 provides to keep your play healthy.
Our Commitment to Safe Play
At gt89, we take responsible gaming seriously. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond, betting is a form of entertainment — a way to enjoy cricket, explore live casino tables, or try a new slot game. Keeping it that way requires both personal awareness and the right platform tools.
Problem gambling is real, and it can affect anyone regardless of their background or financial situation. gt89 is committed to providing every player with the knowledge, resources, and practical controls they need to stay in charge of their gaming habits at all times.
If you are under 21 years of age, you are not permitted to register or place bets on gt89. We use verification checks to prevent underage access and encourage parents and guardians to use parental control tools to block access to online gambling services on shared devices.
Responsible Gaming Features
Self-Exclusion
Temporarily or permanently block your account if you feel the need to step away from gambling.
Deposit Limits
Set daily, weekly, or monthly deposit limits in BDT to keep spending within your personal budget.
Time-Out
Take a short break of 24 hours, 7 days, or up to 30 days without closing your account.
Reality Check
Receive on-screen reminders at set intervals showing how long you have been playing.
Activity History
Review a full record of your bets, wins, losses, and deposits at any time from your account dashboard.
Support Access
Reach our 24/7 support team any time you need help managing your gambling behaviour.
Using Our Responsible Gaming Tools
All of the following tools are available directly from your gt89 account settings. There are no waiting periods to activate any limit or restriction — they take effect immediately upon request. Removing or relaxing a restriction may require a cooling-off period, which is by design to protect you.
Self-Exclusion
Choose a self-exclusion period of 6 months, 1 year, 3 years, or permanently. During exclusion, your account is locked, promotional messages are blocked, and you cannot re-register. This is the strongest tool available and is recommended when other options have not been sufficient.
Time-Out Period
Request a break of 24 hours, 72 hours, 7 days, or 30 days. Your account is suspended for the chosen period, but you retain full access to your withdrawal balance. Perfect when you simply need a short rest without committing to a long exclusion.
Deposit Limits
Set a maximum amount you can deposit within a 24-hour, 7-day, or 30-day rolling window. Limits can be reduced instantly; increases require a 7-day cooling-off period before taking effect. Using bKash, Nagad, or Rocket, you can track every transaction directly in your mobile wallet as an additional safeguard.
Wager & Loss Limits
In addition to deposit limits, you can cap the total amount wagered or the total net loss within any rolling window. If your limit is reached, betting is paused for the remainder of the period. This is particularly useful for players who enjoy longer sessions on cricket or slots.
Recognising Problem Gambling
Problem gambling can develop gradually. The following are common signs that gambling may be moving beyond entertainment and becoming harmful. Recognising these early is the first and most important step toward regaining control.
- Gambling with money needed for rent, food, bills, or other essential expenses.
- Chasing losses — continuing to bet to recover money already lost.
- Spending significantly more time or money gambling than originally intended.
- Hiding gambling activity or the amount spent from family members or close friends.
- Feeling restless, anxious, or irritable when attempting to reduce or stop gambling.
- Borrowing money, selling assets, or taking loans specifically to fund gambling sessions.
If you identify with two or more of the above signs, we strongly encourage you to contact our support team immediately or activate a self-exclusion period through your account settings. Taking action early makes a real difference.
Common Questions
Get Support Now
You are never alone. Whether you have a quick question about a responsible gaming tool or you need urgent help stepping away from gambling, the gt89 support team is here around the clock — 24 hours a day, 7 days a week, including Eid, BPL season, and national holidays.
Live Chat — Available 24/7
Connect with a trained support agent instantly via our in-app live chat. No wait queues during peak hours — we are always ready to help.
Email Support
Write to us at [email protected] — we respond within a few hours. Please include your registered email and a brief description of your concern for the fastest response.
Play Smart, Play Safely
Responsible gaming keeps the fun alive. Explore our FAQ for more details, or visit gt89 Casino to enjoy a safe, well-managed gaming experience.